Who we are
Our website address is: https://interact.support.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you fill out a contact form your information will be forwarded to our customer relationship management software to trigger a response by one of our people. Your information will be used to contact you and respond to your request.
Your contact information will not be provided to anyone who is not an Interact Support employee or contractor and will be treated confidentially. The information you provide us through our website will not be provided to any other organisation without your permission.
How we protect your data
We use standard security systems to protect your data from privacy breaches.
What data breach procedures we have in place
In the unlikely event that the site is hacked or the data provided to us is obtained without our permission by a third party we will attempt to contact you to inform you of the incident. No data provided through the internet is 100% safe from unauthorised access so please do not provide information that could present a risk to you if accessed by an unauthorised person or organisation.
What third parties we receive data from
We do not purchase contacts or other data from third parties.
What automated decision making and/or profiling we do with user data
We do not use automated decision making and/or profiling with data.
Industry regulatory disclosure requirements
If we become aware of a threat to a person or property we may have a duty of care to alert authorities. This is unlikely to occur as a result of information provided through our website however should such a situation occur we will comply with our highest level obligations which is to help keep people safe.