In this short video Craig and Janis discuss what Mediation is, who it is for and how it helps people to resolve issues and problems in any area of business or life.
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Interact Online Team Member Sam Langran wrote an interesting post on “How to effectively facilitate a discussion between employees in conflict”. This post explains how to facilitate a discussion between employees in conflict by encouraging them to have empathy for each other. It’s crucial that the parties feel heard before you encourage them to