Remote Mediation

The process begins with an individual pre-mediation session.

If standard Family Dispute Resolution is not appropriate we can assist with higher conflict services or issue a Section 60i Certificate to allow you to go to court.

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What is remote Mediation?

Remote Mediation used technology to avoid the need to travel to a mediation meeting.

It is a cost-effective way to bring in a professional mediator to act as a neutral third party to help you to resolve your dispute with someone.

The mediator helps you to communicate respectfully, to clarify the issues you’re experiencing and to look at your options so that you can (we hope) find a workable solution that you can both live with.

It is a great option if you are in different locations and scheduling is an issue. It is more flexible than in-person mediation and can include weekends if that works best for everyone.

Remote Mediation has the same goals and approach to an in-person mediation. The difference is that we make use of technology to make the process quicker to access, more flexible, safer and less expensive.

Why Mediation?

Remote Mediation can be used for

Family Dispute Resolution (Family Law Mediation)

Negotiation with other people

Customers reviews

What people say?

I can't believe how easy it was. I was a bit worried about the technology side of things but it worked like a dream. I'm in Melbourne, he's in Brisbane so meeting face to face just wasn't happening and I needed to see and hear him to know that he was telling it like it is.
FDR Client
When Interact offered me video shuttle instead of having to go to the same place as him I felt that I could actually do it. So much has happened in the past that I knew I would have been too nervous. I had my case worker with me and we got sorted out things that had been unresolved for months.
FDR Client with a Family Violence Order in place
Regional Victoria

Get Started Today!

We are here to connect you with professionals who are qualified, competent and
who care about helping you to resolve the interpersonal disputes in your life.

We always start with an individual pre-mediation process.

Get started today.

Why Remote Mediation?

Why choose Remote Mediation instead of an in-person mediation service or going to court?

The mediator works as a facilitator of your process. They are not a decision maker like a judge. The power to come to an agreement that you are comfortable with and find acceptable remains between you and the other person.

If you go to court you give up your power to a judge who may order you to do something that you are not OK with.

Remote Mediation is flexible. It allows you to meet more than once if you need to without any hassle or unnecessary costs.

If you go to court the court sets the time and date of your court hearings which are often months apart.

In Remote Mediation the sessions occur at times that are convenient to you, the other person and the mediator.

Remote Mediation is focused on finding solutions not making judgements.

Sometimes one or both of you are not sure if a proposed solution will work. That’s OK.

You can agree to trial something for a period of time and then meet again to discuss whether it worked for each of you and anyone else impacted, like your kids.


Remote Mediation gives you a platform to tell your story and to share your feelings and acknowledge their feelings.

By increasing your understanding of the other person you may find you also improve your understanding of yourself and what’s been motivating you and your behaviour.

Going to court is an adversarial process. You can’t usually communicate directly.

Your lawyer will encourage you to write an affidavit (the official information you provide to the court) that is designed to make the other person look bad and you look good. This is going to further damage a difficult relationship.

In mediation you work together collaboratively to find a solution that works for you both at least better than the current situation.

In-person mediation means that you both have to travel to the same location.

If there has been violence or abusive behaviour that could be a very frightening thing to do.

Even if the mediation service offers shuttle mediation (in different rooms with the mediator moving back and forward between you) it is never going to be as safe as calling in remotely.

The same applies for going to court.

In remote mediation you have the time to think. You won’t be pushed into a compromise you are not happy with by the time you have available in court or an in-person mediation. 

It is relatively inexpensive (compared to court or in-person mediation) to stop the mediation so that you can get advice or consider a proposal.

When you come to an agreement it is because you think it will work and so does the other person. That gives you a much greater likelihood that it will.

Going to court is very expensive. There are court costs, legal fees, lost work time and that doesn’t even count the emotional cost.

Even if you use the process while you are in court to negotiate some of the issues that will reduce the complexity and cost of your case.

In-person mediation requires overheads such as offices and meeting rooms, reception staff, rostered mediators, managers and more. These costs all go on top of what the mediator gets paid making it more expensive to provide than remote mediation.


In many parts of the country courts are public and anyone can wander in and observe your court case.

Mediation is a private and confidential process.

In-person mediation should be as well however if you are going to an office, especially in a smaller city or town, it is possible that others there will know you are experiencing issues.

Remote Mediation is completely confidential because you are in control of where you call in from.

Free Consultation

No Obligation

Talk to a professional mediator to find out if your dispute is suitable for mediation and how the process works.

Ask a Mediator
Joanne Law
Ken Speakman
Cynthia Brooking
Varsha Lal
Anne-Marie Cade

Our Mediation Team

Meet our Mediators


Remote Mediation can take place any time that you have an issue to resolve with another person.

It is voluntary and you can speak with the mediator in advance with a complimentary phone call or email about the dispute you want to resolve.

The mediator will explain the process and fees and provide you with an Agreement to Mediate.

They can also contact the other person to provide them with the same information.

If you both agree to proceed and an arrangement for payment is reached the mediation process can begin.

There are no restrictions regarding the structure of the the process or how many sessions. If there is progress being made we are happy to continue to facilitate the negotiations.


The first step – pre-mediation

Before any joint remote mediation sessions happen you will have a pre-mediation session with the mediator or another member of our team.

This session is to make sure that you are ready to proceed. They will discuss any safety concerns, what you would like to achieve, what your understanding of your legal rights and obligations are and help you to consider the options and proposals you’d like to bring to the negotiation.

The rest – remote mediation

The remote mediation process can only commence once the pre-mediation step has been done with each of you individually. If there are going to be any support people such as case workers or lawyers present we’ll talk with them as well to make sure they understand their role.



There may be a family member or friend, library, family violence support service or other organisations near you who can help you with the technology of meeting remotely.

That’s OK. Some of our mediators offer in-person mediation. 

It will cost more as the cost of travel and room hire has to be accounted for.

News & Updates

Read our most recent blog posts.

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Read this article by Bill Eddy from the High Conflcit Institute on Personality Disorders and how some of the people with them create conflict

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