With COVID19 many mediators have moved from face-to-face to online and/or telephone allowing them to reach people anywhere in Australia.
Interact Online provides online Mediation services to assist with resolving a wide range of disputes. Mediation is a facilitated negotiation process where an independent mediator facilitates a process to help people who have issues or a dispute to consider ways to reach an acceptable agreement to resolve the dispute.
Interact Online Team Member Sam Langran wrote an interesting post on “How to effectively facilitate a discussion between employees in conflict”. This post explains how to facilitate a discussion between employees in conflict by encouraging them to have empathy for each other. It’s crucial that the parties feel heard before you encourage them to …