Mediation

Interact Online provides online Mediation services to assist with resolving a wide range of disputes.  Mediation is a facilitated negotiation process where an independent mediator facilitates a process to help people who have issues or a dispute to consider ways to reach an acceptable agreement to resolve the dispute.

Empathy

How to effectively facilitate a discussion between employees in conflict

Interact Online Team Member Sam Langran  wrote an interesting post on “How to effectively facilitate a discussion between employees in conflict”. This post explains how to facilitate a discussion between employees in conflict by encouraging them to have empathy for each other.   It’s crucial that the parties feel heard before you encourage them to …

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